Deploy an enterprise-grade agent across web, messaging, and voice that resolves requests, captures demand, and routes to humans when required. The FP Agent is designed for operational control: knowledge grounding, policy guardrails, escalation logic, and measurement.
This is not a chat widget. It is a deployable capability: defined scope, controlled data boundaries, reliable handoffs, and an operating cadence to improve performance over time.
The FP Agent is built around four layers: channel deployment, knowledge grounding, action orchestration, and governance. Each layer is configurable and measurable.
Deploy consistently across web, messaging, and voice without fragmenting the experience.
Ground answers in approved sources so the agent stays accurate and aligned.
Turn conversations into outcomes: leads, bookings, tickets, and routed tasks.
Control is a design requirement. We implement boundaries, approvals, and escalation so the agent behaves predictably at scale.
Leaders need more than anecdotes. We instrument outcomes and track performance over time, by channel and use case.
Adoption
Sessions, repeat users, channel mix, coverage.
Deflection
Resolved without human intervention, by topic.
Demand capture
Qualified leads, bookings, conversion rate.
Risk
Escalations, exceptions, policy triggers.
Everything required for production-grade deployment: channel coverage, knowledge grounding, human handoff, and integrations.
Deploy across digital channels with consistent tone, rules, and reporting.
Train on approved sources and constrain outputs for accuracy and brand control.
Escalate smoothly when the agent should defer, keeping context intact.
Convert conversations into structured demand captured in your systems.
Move from intent to action: bookings, tickets, and follow up tasks.
Connect the agent to the tools your teams use every day.
A structured rollout that delivers value quickly and improves performance through real usage. Each phase ends with measurable outputs and a clear iteration backlog.
Confirm scope, success metrics, and boundaries. Configure knowledge and capture workflows.
Deploy to channels, instrument outcomes, and iterate from transcripts and performance data.
Expand scope safely across teams, products, and regions with standards and reporting.
Most teams start with one high-volume use case and one demand capture workflow, then expand.
Support
Top questions, policy answers, routing, deflection.
Sales
Qualify, capture, schedule, handoff to humans.
Internal
Enablement copilot for teams and SOPs.
Voice
Inbound handling and appointment reminders.
This is a live embed. Use it to test tone, coverage, and lead capture behavior.
Suggested tests: “Qualify me as a lead and book a call,” “What channels can you run on,” or “What are your handoff rules.”
Choose the plan that matches deployment scope. Most deployments start with one channel and one primary use case, then expand.
We configure knowledge grounding, lead capture, scheduling, escalation rules, and integrations—then establish an operating cadence to improve performance over time.
Common questions from teams deploying an agent into customer and internal workflows.
We ground responses in approved sources, constrain answers for higher-risk topics, and implement escalation rules when confidence is low.
Most teams start with one primary use case (support or lead capture) on web chat, then add messaging channels, voice, and deeper integrations.
Yes. We typically connect lead capture to your CRM and scheduling to your calendar via webhooks, Zapier, or direct API integration.
We track adoption, deflection, demand capture, booking conversion, escalations, and topic coverage. Reporting is reviewed on a cadence.
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